Quality management at L&T begins with a company-wide drive to improve customer satisfaction by supporting the customers' business goals. Effective processes are developed for everything from research, development and product implementation, to sales and customer support. The objective is to create high-quality products and services and implement on going improvements that will meet or exceed customer needs.
L&T is committed to continuous improvement of its business processes by implementing globally accepted standards such as ISO 9001:2008, ISO 14000: 2004 and OHSAS 18001:2007. The Company's operating sites implement the appropriate quality policies dependent upon locations, types of products or services provided and prevailing regulatory requirements.
L&T and its employees are committed to protecting the environment and the health & safety of fellow employees, customers, and the public by adhering to stringent regulatory and industry standards across all facilities, encouraging pollution prevention, and striving towards continual improvement.
L&T seeks to go beyond compliance with regulatory standards in pursuit of excellence in environmental, health and safety management practices, as an integral part of its total quality management system - a healthier today and a safer tomorrow. L&T's corporate management has enunciated policies that emphasize EHS through structured and well-defined procedures at every stage of construction that protect the environment. The Company's global operational policies and standards support its commitment to continuous improvement and serve as a solid foundation for the EHS management processes. The business units build upon this foundation with programs tailored to their respective culture and work environment to strive toward L&T's ultimate vision of zero injuries and zero adverse environmental impact.